Downer EDi had a non-digital internal form request system that left a huge paper trail. Forms were often lost or misplaced, and it was very easy for managers to forget about a request form amongst their papers. Downer EDi needed a custom digital form system that would simplify the process and replace the existing paper-based system. The system needed to support over 3,300 staff distributed across 120 individual branches generating thousands of requests per month. They wanted a system which was easy to use, easy to keep track of, and which would ensure a smoother running of the business overall.
Enlighten Designs used Microsoft InfoPath 2007 to create a digital form system for all employees to use, in over 80 decentralised locations. Employees of Downer EDi would fill out the online form that aligned with what they needed and select an administrator to approve the form. The digital form system included requests for asset disposal, asset transfer, bank deposits, capital expenditure, credit notes, customer maintenance, equipment setup, supplier maintenance, vehicle requisitions, and invoices.
Downer EDI Works were very pleased with Enlighten’s solution and the results that this project had for their business. Requests which previously could take weeks to be approved are now consistently delivered within the 8-hour turnaround defined in the team's SLA.