Unison logo

Website Development

UNISON NETWORKS LTD

Electricity distributor Unison Networks Limited began life as the Hawke’s Bay Electric Power Board in 1924. Today they’ve expanded their business to also include a fibre network, serving the people and businesses of Hawke’s Bay, Rotorua and Taupo.

Unison has created world-class electricity and fibre networks and, with Enlighten, developed a website and mobile outages tool, ensuring customers receive timely and accurate network information when there’s a power outage.
No one likes being kept in the dark. When the power goes out, people want information, and they want it fast. Power outages can be annoying, frightening, and costly.

Unison identified this as a key opportunity to add value to their customers; providing easily accessible, instant, and accurate outage information, as part of an overall project to make their website more customer-centric, and easier to refine and update.

Enlighten worked closely with Unison to understand their requirements and vision, before designing a mobile and user-friendly website and outages tool, providing important information, no matter what device their customers are using.
The outages tool Enlighten developed provides access to an intuitive map containing up-to-date network information sourced directly from Unison’s advanced distribution management system, and also allows customers to notify Unison of outages.

Enlighten employed its User Experience Design, Custom Development and Web Design expertise to develop the package using the highly effective and popular Sitefinity CMS to enable seamless content updates to Unison’s website. The package delivers timely and accurate information to consumers, and a website which is intuitive, easily navigable and user-friendly.

It’s the partnership between Unison and Enlighten which made this achievable. By working together, Enlighten can understand the issues, know the problems and deliver the solution, and it is this approach that has been successful for Enlighten for nearly 20 years.
Unison outages tool on iPhone

USERS IN SIX MONTHS

Unison’s website provides customers with vital network information, and an easy way to engage with the company, wherever and whenever they need.

More than 8,000 customers used the outages tool in the first six months it was implemented and, in the initial three months of the web tool going live, Unison saw a 20% decrease in fault calls to their call centre. In six months from go-live, more than 600 customers used the ‘report an outage’ function and nearly 3,000 online forms were submitted.

Now, when the power goes out, Unison customers are no longer kept in the dark.