Our Managed Services provides you with the comfort and reassurance that when you need support, we are on it – and that we’ll continue to learn and test custom, purpose-built applications to evolve with changing landscapes.
It’s more than just your typical ‘managed services’ approach – it’s a technical partnership, where we come together and align on your business outcomes. We help customers get the best out of their applications and infrastructure. Not only by focusing on the user experience, but also return on investment to provide a balanced, ever-green approach.
Service benefits and outcomes
Tailored packaged solutions to meet your agency’s needs.
A user-focused approach that ensures usability remains a primary concern for both external and internal users.
Technical leadership where we learn and walk with your agency.
Bringing our experience and industry knowledge to deliver continuous improvement, protecting your investment while improving on it, and adapting to gain a deeper understanding as it is in the field.
Ability to work within existing change management processes or help develop and mature appropriate processes to match the need of a given solution or agency.
What we do for you
We utilise 24/7 application monitoring to catch things early and return in an efficient, timely manner. We also routinely sync with your business to work at a strategic level and ensure that the existing solutions are appropriately tweaked to improve your ROI and shifting goals. Our technical expertise and experience with various industries ensures that best outcomes achieved for your agency.
We can work with both solutions we have built ourselves, as well as those from a third party, ensuring the appropriate investigation and validation of successful outcomes for both.
What you'll get
of performance, uptime and expenditure
by skilling you up to be self-sufficient
by ensuring you have support when you need it
Improvement & Innovation
by giving you “horsepower” to do more
Plans to suit your needs now, and into the future...
We offer a range of packaged offerings, covering small solutions that require an appropriate level of services to large business critical solutions, with full standard service-level agreements and enterprise-level delivery management for both committed and non-committed spends.
Counties Manukau Kindergarten Association are committed to providing the best learning opportunities for young children by bringing together teachers, parents, whanau and the wider community. After seeing the power of SharePoint, they decided that it would be a valuable tool to aid administration and collaboration within their organisation. To keep costs in check they used academic licensing to purchase an Office 365 SharePoint tenancy. They then sought thought and technical leadership in order to ensure they were successful in their efforts.
We collaborated with their staff to provide Counties Manukau Kindergarten Association with thought leadership in structuring their sites and the services provided by the sites. We provided some training and guidance to allow staff to build upon the underlying structure, and we implemented an invoicing portal to help coordinate invoicing across their 26 kindergartens. Workflows and security implementation ensured all invoicing approval processes were followed and no one had access to invoices they weren’t directly involved with. We also provided them with ongoing support to ensure they’re getting the most out of their investment.
Hynds Pipe Systems is New Zealand’s leading manufacturer and supplier of infrastructure products. They wanted to implement a new internal system that all staff could use to effectively manage improvement requests across the organisation.
Together, we developed their new SharePoint intranet and configured Nintex forms and workflows to capture initiatives, improvements or complaints. The intranet has generated collaboration within the organisation and left staff feeling empowered through the problem-solving process.
Waikato District Council (WDC) is committed to creating a district that prides itself on economic excellence, local participation, and sustainable communities. They sought to improve the usability of their website to transform the customer journey into an engaging and enjoyable experience.
After completing an intensive user experience phase, we built a modern and responsive website that leveraged their existing data sets. Now users have a single point of contact with WDC that allows them to quickly navigate through the site to complete a task or find the information they need.
Wintec is one of New Zealand’s leading institutes of technology. Over 10 years, we have forged a strong partnership, so when Wintec saw they had an opportunity to provide an easier and intuitive online enrolment experience, we were able to help.
Together, we created a seamless web application experience for students and enabled Wintec’s enrolment team to track the application and offer personalised support if necessary. Since launching more applications are being completed online, causing a drop off in costly paper-based applications.
Created by Powerco, The Gas Hub is designed to make connecting to natural gas easy. The Gas Hub site is about making great first impressions with customers. It gives access to useful information and offers the ability to apply for a connection online.
New Zealand Home Loans (NZHL) is dedicated to helping people achieve their financial goals. They saw an opportunity to transform the customer experience by using technology to make their sign up process for customers an easier and more intuitive process.
Through workshops and collaboration, we worked closely with NZHL to truly understand where we could make the process simpler and engaging. Through this discovery, we were able to consolidate nine existing sign up forms into a single web application. Now, customers only have to enter information once, and the time it takes to become a customer has significantly reduced.
Empower your organisation to go further – together.