Enlighten adds Managed Services, expanding to 20+ services on Pae Hokohoko Marketplace

Engaging digital partners through the Pae Hokohoko Marketplace helps New Zealand government agencies buy with confidence, through an approved pathway designed to simplify procurement and improve transparency.

That’s why we’ve continued expanding our presence on the Marketplace—now with 20+ service listings across multiple catalogues, including two new Managed Services that make it easier for agencies to access long-term operational support through an approved procurement route.

The Managed Services additions now available through Pae Hokohoko are:

• Application Management and Administration Services 
• Database Management and Administration Services 

These listings reflect capability we’ve been delivering for years. What’s new is that agencies can now engage Enlighten for these services directly through Marketplace, reducing friction when support is needed quickly and accountability matters.

What these services do for you

Government platforms don’t just need to be delivered, they need to be kept reliable, secure, and continuously improved. Managed services reduce operational risk, support compliance expectations, and help teams maintain momentum long after go-live.

Database Management and Administration Services

This service covers the configuration, optimisation, upgrades, and ongoing management of database systems, whether hosted on‑premise, in private cloud, or in public cloud environments.

In practice, we help ensure databases are:

• Configured correctly within the underlying infrastructure
• Secure and well-documented
• Maintained and optimised for performance and reliability
• Supported to meet operational requirements over time

Databases are often a hidden dependency behind critical services. When they’re unmanaged, they can quickly become a performance bottleneck or a security and compliance risk.

Application Management and Administration Services

This service focuses on the ongoing configuration, optimisation, upgrades, and support of applications, both commercial off‑the‑shelf and custom-built, across on‑prem, private cloud, or public cloud.

We typically support agencies by ensuring applications are:

• Configured correctly in their hosting environments
• Documented so knowledge is retained and transferable
• Actively maintained and enhanced as needs evolve
• Supported in line with agency requirements

Where required, this includes integration with Identity and Access Management (IAM) controls such as role-based access control, so the right people have the right access. No more, no less.

How they work together

These two services cover different layers of the stack, but they're designed to complement each other:

• Database management protects the data layer - performance, security, reliability, and ongoing maintenance. It's the foundation everything else depends on.
• Application management protects the application layer - availability, upgrades, configuration, and support. Where required, this includes IAM and role-based access control to ensure the right people have the right access.

Together, they provide a practical approach to long-term platform stewardship - keeping services stable, secure, and fit-for-purpose in complex public sector environments.

Our Pae Hokohoko Marketplace coverage at a glance

Enlighten’s Marketplace listings span multiple services, including:

• Digital Experience Professional Services 
• Data and Information Services 
• Infrastructure Managed Services 
• ICT Professional Services 

This breadth means agencies can engage one partner across delivery and operational support, without fragmenting accountability across multiple vendors.

Why Enlighten (and why this is different)

Enlighten delivers innovative tech solutions built for marketing and digital leaders, and we back it with long-term accountability. We’re an award-winning Microsoft Partner, and managed services are not an afterthought for us: we’ve been providing managed application services for more than a decade, alongside delivery and enhancement work that keeps platforms healthy as needs change.

Learn more about our approach to Managed Services & Support.