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The Tech Frontier

Exploring Innovations and Ideas

  1. Personalisation Best Practices Part Two: Nurture Your Users Effectively

    This second of four parts describes best practices for personalisation so you can effectively nurture customers.

  2. Personalisation Best Practices Part One: Achieve a 360-Degree Customer View

    This article is the first of a four-part series which discusses best practices to achieve a 360° view of your customers for better personalisation.

  3. Top Five Steps to Activate a Personalised Customer Experience

    Companies now have the power to offer their customers a personalised experience but not all grab the opportunity – and some simply don’t know how.

  4. Analytics dashboard with several tiles showing line graphs and metrics like CTR and Quality Score

    3 Key Elements of the Modern Data Warehouse

    When you hear the term “data warehouse,” you most likely think of a centralised repository of information. For a long time, that’s all a data warehouse was. However, times are changing, and so are data warehouses.

  5. Why Context Matters for Personalisation

    Raise your hand if this has ever happened to you. You receive a marketing message from a company with whom you’ve interacted before. Someone there should be aware of your preferences, your history – in short, what makes you, you. However, the marketing message is completely off; the company is offering you the wrong thing at the wrong time.

  6. Top 3 Use Cases for Microsoft Cognitive Services for Your Business

    What if you could see, hear, speak to, and understand your customers in ways that you couldn’t before? It might sound too good to be true, but this technology exists. Microsoft’s Cognitive Services allows you to do just that. What are Microsoft Cognitive Services, and what are some common use cases for this cutting-edge technology?

  7. Take Digital Marketing to the Next Level with Data Visualisation Techniques

    In the realm of digital marketing, you have a few seconds to grab someone’s attention. Storytelling is the best way to do that. Research shows that when humans are exposed to stories, the brain actually releases a cocktail of chemicals that makes us feel better. One of the best ways to tell a story in digital marketing is through data visualisation.

  8. Exploring Data Journalism with Microsoft Power BI

    Microsoft recognizes the struggle of journalists everywhere to find accurate, compelling information for their stories. To that end, it has launched the Global Data Journalism Program and has teamed up with Enlighten Designs to help.

  9. Use Data Visualisation Tools to Facilitate Decision Analysis

    Data visualisation means so much more to the enterprise than pretty images. It allows you to make informed, strategic business decisions. However, that can only happen when you have the right tools.  Microsoft’s Power BI, a business analytics service, delivers insights so that you can make better choices for your firm. Here's how to use it to drive your company forward.

  10. AI-Powered Analytics: A Look at Sitecore Cortex

    It’s never been a better time to be a marketer than today. Back in the days when print reigned supreme, a marketer had no way of knowing exactly how many people saw a given ad or what actions they took afterward. Thanks to modern technologies, you have a much deeper insight into how people are interacting with your marketing messages.

  11. Three people seated, pointing at the screen of an open laptop, collaborating on something displayed

    3 Personalisation Tools That Can Improve Your Customer Experience

    Today, shoppers want more. They demand personalised, targeted offers at the right time. Marketers can give it to them if they’re using the right tools.  What tools are these? Here are three personalisation tools that enable you to improve your customer experience management efforts as well as make the customer experience better for your audience.

  12. Customer Experience Management Strategy: 3 Factors for Success

    What does your customer experience look like? Do your customers find it easy to do business with you, or are they frustrated with the way you do things? If the answer is the latter, what can you do about it?

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